Frequently Asked Questions | Electrical & Smart Home Support

Advanced Panels & Energy Management

Nope—most of our smart panel installations are retrofits in existing homes and businesses.
Usually 1–2 days, depending on your current system and whether you need additional service upgrades.
Not at all. You can use the basics and grow into the advanced functions over time.
Yes. We specialize in Tesla, Generac, and solar-ready configurations.

Residential Electrical Services

Not at all. We do small jobs too—like adding an outlet, moving a switch, or installing a ceiling fan.
Yes. In fact, that’s one of the best times to fix old wiring or add future-proof features.
Absolutely. We install and configure smart dimmers, motion switches, scene lighting, and more.

Commercial Electrical Solutions

We specialize in installations for existing buildings and retrofits—not ground-up construction.
Yes. We provide panel upgrades and the necessary infrastructure to support future expansions.
Retail, office parks, small warehouses, professional service firms, and light industrial operations.

Panel Upgrades

Most upgrades are completed in 1 day, depending on accessibility and system complexity.
Possibly. We’ll assess your panel’s load capacity and let you know what’s needed.
Not at all—but many clients choose them for future-readiness and energy insights.

Not quite. While it starts with a similar inspection, EnergyEdge™ goes further—with hands-on strategy, product recommendations, and installation support.
No. You can take the strategy and do nothing—or pick and choose upgrades at your pace. We’re just here to guide and support.
Most clients see 10–30% reduction in wasted power over time. Results vary depending on your current setup and follow-through
Both! We scale EnergyEdge™ to fit anything from a single home to large commercial properties.
We work with Tesla, Savant, Siemens, Lutron, Leviton, and Generac, depending on what your system calls for.

Lighting Automation

Not always. Many systems work with standard LED bulbs, while others use smart bulbs or dimmers. We’ll recommend what fits best.
Yes. We install smart switches and dimmers that offer both manual and digital control—no loss of functionality.
Most systems include backup options or local control, so you can still operate your lights without internet access.
Not at all. We design everything to be intuitive—whether you're tapping an app or giving a voice command, it just works.

Generator Maintenance & Service Plans

Not necessarily. Most smart thermostats work with existing HVAC systems. We’ll assess your setup and recommend compatible devices.
Yes. With a multi-zone system and strategically placed sensors, you can fine-tune temperatures in each space.
We can integrate your existing hardware into the broader system or upgrade it if needed for full functionality.
That’s what we’re here for. We offer standalone repair calls as well as ongoing plans that include fast response and diagnostics.

Generator Repair & Diagnostics

Some do, but many models offer battery-powered or plug-in options. We’ll help you choose based on your home’s layout.
Yes. App control allows you to adjust shades from anywhere, even while traveling.
All smart shades are cordless by design, making them much safer for homes with children or pets.
Battery-powered models continue to operate normally, and wired shades can be manually overridden if needed.

Commercial Generator Solutions

Not at all. We specialize in bringing together devices from multiple brands—like Savant, Ring, Lutron, and more—into one easy-to-use platform.
Yes. We design systems that grow with you, so you can start with core features and expand as your needs or budget allow.
Yes—our goal is to consolidate everything into a single control hub so you’re not managing each product separately.
Not with us. We offer full training, walkthroughs, and support to make sure you’re confident using your system.

Compaitibility & General Monitoring

Nope. ROA systems are self-monitored through your phone or tablet—though optional Ring plans can provide cloud recording or extra features if you want.
Yes. We specialize in tying Ring devices into existing systems like Savant so all your smart devices work together smoothly.
Great! We can build on your existing setup, upgrading or expanding it to fill any gaps and unify it into one seamless system.
Yes. Most Ring devices use battery backup and/or cellular connectivity for key functions—even if the Wi-Fi goes down.
Absolutely. We help secure offices, retail storefronts, warehouses, and more with the same care we give homes.

Perimeter Protection & Entry Monitoring

Not necessarily. We design strategic coverage—focusing on high-traffic and vulnerable areas while minimizing redundancy.
Yes. We use Ring cameras with built-in infrared night vision and spotlight options for clear footage, even in total darkness.
Only if you want it to. We set custom motion zones so you’re alerted to real visitors, not background activity.
Most devices save footage to the cloud in real-time. Even if the camera is tampered with, you retain the video evidence.

Interior Protection & Activity Monitoring

No. Most people set them to only record or notify when the home is unoccupied. You stay in full control of when and where footage is active.
They can—but we can adjust sensitivity levels or zones to avoid triggering alerts from cats, dogs, or other common pet movements.
Easy. We design your system around your preferences—placing sensors and cameras only where you want them.
Yes. You control who can access live video or recordings, and footage is encrypted and stored securely through Ring’s cloud platform.

Monitoring, Alerts & Mobile Control

No. Basic live monitoring and alerts are included with the system. Optional Ring plans offer extended video storage and more features if you need them.
Yes. You can arm or disarm the system, pause alerts, or set it to only notify you during certain hours.
Some devices have battery backups and can record or store data locally until your connection is restored. You’ll still be protected.
Not at all. We set everything up for you and guide you through using the app—most users are confident within minutes.

Not at all. We specialize in upgrading your existing rooms—living rooms, dens, even bedrooms—into high-performance entertainment spaces without the need for construction.
Absolutely. We can integrate your current devices or recommend upgrades that improve performance without starting over.
Yes, all our electricians are fully licensed and insured. They undergo rigorous training and continuous education to stay updated with industry standards. You can trust our team to deliver high-quality workmanship on every project.
We’ll recommend gear based on your space, how you use it, and your preferences. We’ll explain options clearly and never push what you don’t need.
Our systems are perfect for multi-use setups—streaming, gaming, music, movies, and more. We’ll tailor your configuration to whatever you enjoy most.

If your home has weak signal in certain areas, or if your devices lag during calls or streaming, mesh Wi-Fi can eliminate those issues with multiple access points working together.
No. Eero systems are built to handle dozens of smart devices at once, with automatic load balancing and prioritization.
Yes, we can install weather-resistant access points to ensure smooth streaming and control from anywhere on your property
Absolutely. ISP-provided routers are generic and limited in range. Our systems are designed for your actual layout and optimized for performance.
We offer remote and on-site troubleshooting, plus upgrade support for changing needs.
Absolutely. Our setups are compatible with Ring, Alexa, Google Home, Savant, and more.

Home Generator Installation

Nope. Your Generac generator runs automatically—even if you’re on vacation
That’s up to you. We offer both full-home and essential-load setups, depending on your goals and budget.
Most units run on natural gas or propane. We’ll help determine the best fuel source for your property.
Not at all. This is a permanently installed system. No cords, no manual startup, no noise in the backyard.
Yes—just like a car engine. Generac recommends annual oil changes, filter swaps, and periodic testing. ROA offers a maintenance plan to handle this for you.

Generator Maintenance & Service Plans

Home units should be serviced at least once per year. Commercial or high-use generators should be checked 2–4 times a year. After any extended power outage, we recommend a follow-up inspection to check for wear
You can check oil levels or clear debris—but internal servicing, diagnostics, and load testing should be handled by certified professionals.
Yes—if it’s a Generac, we can service and maintain it regardless of who installed it.
That’s what we’re here for. We offer standalone repair calls as well as ongoing plans that include fast response and diagnostics.
Most standard services take about 45–90 minutes, depending on condition and system type.

Generator Repair & Diagnostics

No. We offer one-time repair calls for all Generac owners.
Yes—if it’s a Generac, we can troubleshoot and repair it.
We charge a diagnostic fee, but many common issues can be resolved same-day. If it’s a complex issue, we’ll quote the next steps clearly.
Lack of regular maintenance, seasonal wear, or a tripped component may be to blame. That’s why we always recommend yearly checks, even if it seems fine.

Commercial Generator Solutions

We install systems for offices, retail shops, restaurants, clinics, warehouses, and more. If losing power affects your bottom line—you qualify.
Yes. We can install whole-building systems or targeted-load systems for essential operations only.
Most commercial units run on natural gas or propane. We’ll work with your utility or fuel provider to determine the best fit.
Most commercial units run on natural gas or propane. We’ll work with your utility or fuel provider to determine the best fit.

Electrical Work

EnergyEdge™

Generator Services

Smart Home Automation

Security Systems

Home Theater & Audio

Networking

Electrical Work

Energy Efficiency

Generator Services

Careers

Advanced Panels & Energy Management

Residential Electrical Services

Commercial Electrical Solutions

Panel Upgrades

Lighting Automation

Generator Maintenance & Service Plans

Generator Repair & Diagnostics

Commercial Generator Solutions

Compaitibility & General Monitoring

Perimeter Protection & Entry Monitoring

Interior Protection & Activity Monitoring

Monitoring, Alerts & Mobile Control

Home Generator Installation

Generator Maintenance & Service Plans

Generator Repair & Diagnostics

Commercial Generator Solutions

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